Privacy Policy

1. Introduction

Welcome to Kaphlaun Laundry Services ("Kaphlaun", "we", "our", or "us"). Accessible via kaphlaun.com, we respect your privacy and are committed to protecting the personal data you share with us during laundry bookings, pickups, and doorstep deliveries.

2. Information We Collect

To provide fast, transparent per-kg laundry services, we collect necessary user details:

• Contact Data: Full Name, phone number, email address, and doorstep delivery location.
• Order Specifics: Garment count, fabric treatment preferences, special cleaning instructions, and per-kg order weight.
• Payment Records: Encrypted transaction logs processed via certified gateways (UPI, Cards, Net Banking). We never store full card numbers or banking passwords.
• Usage Data: Technical cookies and session metrics to optimize website navigation and performance.

3. How We Use Your Information

Your details are strictly used for essential business operations:

• Executing pickup and zero-cost doorstep delivery.
• Generating transparent billing and sending real-time status updates via WhatsApp/SMS.
• Improving fabric care standards and response times.
• Ensuring account security and preventing fraud.

4. Data Sharing & Security

We do not sell or trade your personal data. Limited information is shared only with verified delivery partners and secure payment processors to complete your service request. All data is protected using SSL encryption and modern access controls.

5. Contact Us