Terms & Conditions

1. Acceptance of Terms

By scheduling a pickup or using the services of Kaphlaun Laundry Services ("Kaphlaun", "we", "our", or "us") via kaphlaun.com or WhatsApp, you agree to comply with and be bound by the following Terms & Conditions.

2. Pickup & Delivery Services

We strive to provide seamless doorstep laundry pickup and delivery options across operational zones under the following terms:

• Pickup Scheduling: Doorstep pickups are executed within agreed time windows. Customers must ensure availability at the specified delivery address.
• Weight Calculation: Per-kilogram pricing is calculated based on weighed weight at our processing center prior to washing.
• Delivery Turnaround: Standard processing requires 24 to 48 hours depending on fabric care treatments requested.

3. Garment Care & Liability

While we handle every clothing item with standard industrial fabric precautions, the following policies apply:

• Inspection Prior to Handover: Customers are advised to check all pockets for cash, jewellery, or personal belongings. Kaphlaun is not liable for missing valuables left inside pockets.
• Fabric & Color Bleeding: We follow standard sorting practices; however, we are not responsible for natural wear and tear, color bleeding of unstable dyes, or shrinkage of sensitive fabrics.
• Damage Claims: Any query or claim regarding damaged or missing garments must be raised within 24 hours of delivery with photo proof.

4. Pricing & Payments

Our pricing model is transparent and clear:

• Transparent Rates: Final invoices are generated based on per-kg weights or fixed per-piece rates (for dry cleaning/ironing).
• Payment Modes: Digital payments via UPI, Debit/Credit Cards, Net Banking, or Cash on Delivery (COD) are accepted upon delivery.

5. Contact Information